Level: Beginner

07. Customer Service Basics

Customer Service, Sales&CS

Discover the secret of impeccable International Customer Service Support!

Course content

Lesson Welcome to the Customer Service Basics
- Welcome message.pptx (1 min)
- * Learning objectives (1 min)
Lesson The Network Service Delivery Team
- The Network Service Delivery Philosophy (5 min)
- The Network Service Delivery Team (5 min)
Lesson Customer Service Duties
- * Overview of Customer Service duties (5 min)
- * Job Posting Requests: Selling (outbound) partner (2 min)
- * Job Posting request: Receiving (inbound) partner (20 min)
- * Other Requests (Selling & Receiving partners) (15 min)
- * FlashPost duties (10 min)
- * Salesforce Duties (5 min)
- * Pricing Tool duties (5 min)
Lesson Ideal Receiving Partner
- How to ensure you provide the best service? (20 min)
Lesson SLAs
- * Overview of SLAs (5 min)
Lesson Recap
- * Recap (2 min)
- * Final quiz (10 min)
- A Day in a Customer Service Support Role (10 min)
- Resources (1 min)